Cancellation Policy

At Mexoda, we understand that sometimes plans change, and you may need to cancel an order. We strive to make the cancellation process as easy and straightforward as possible, while also ensuring that we can maintain our high level of service and fulfill our commitments to our customers.

Cancellation Window

You have a specific cancellation window to request the cancellation of your order. To initiate a cancellation, please contact our support team via email at [email protected]. Please note that we process orders within 6-8 days, so it is important to reach out to us as soon as possible to ensure timely cancellation.

Customized or Personalized Items

Please be aware that customized or personalized items may have a different cancellation policy. Due to the unique nature of these products, cancellations may only be possible within a limited timeframe or under specific circumstances. Kindly contact our support team at [email protected] for further assistance regarding customized or personalized items.

Refunds

If your cancellation request is approved, we will issue a refund to the original payment method used during the purchase. Please allow 6-8 business days for the refund to be processed and reflected in your account. We will notify you via email once the refund has been initiated.

Cancellation of Backordered Items

In the event that an item you ordered is on backorder and you wish to cancel it, please contact our support team at [email protected]. We will review the status of the backordered item and assist you in canceling it if possible. If the item has already been shipped, our standard return and refund policy will apply.

Cancellation Due to Unavailability

Occasionally, circumstances beyond our control may arise, resulting in the unavailability of certain products or items. If your order needs to be canceled due to unavailability, our support team will notify you via email at the earliest opportunity. We apologize for any inconvenience this may cause and appreciate your understanding.

If you have any questions or need further assistance regarding our cancellation policy, please do not hesitate to contact our support team at [email protected]. We are here to help and will do our best to accommodate your needs.